Cancellation Policy

Order Cancellation by Customer :-

1. Customers may request cancellation only before the order has been dispatched.
2. Once an order has been shipped or handed over to the delivery partner, cancellation may not be permitted.
3. Cancellation requests must be summited  through the Pansho platform or designated support channels.

For Cash-on-Delivery (COD) orders :-

1. If a customer cancels a COD order before dispatch or refuses to accept a COD order at the time of delivery.
2. The COD payment option will be disabled for that customer/account/address.
3. The customer will not be allowed to place future COD orders; only prepaid orders will be permitted.
4. Such cases may be handled in accordance with the applicable Return & Refund and this Cancellation Policy.

Cancellation After Dispatch

1. Orders that have already been dispatched cannot be cancelled by the customer through the Pansho platform.
2. In such cases, customers may contact Pansho, support for further assistance.
3. Refer to the applicable Return & Refund Policy after delivery.
4. (In the case of COD orders) customers may refuse to accept the order at the time of delivery, subject to applicable platform rules.
5. For COD orders, refusal at the time of delivery may result in permanent blocking of COD payment option for future orders linked to that customer/account/address, as stated above.

Cancellation by Pansho

1. Pansho, reserves the right to cancel any order in the following situations:
2. Product unavailability.
3. Pricing or listing errors.
4. Suspected fraudulent activity.
5. Violation of platform policies.
6. In case of cancellation by Pansho, any amount paid by the customer will be refunded in accordance with the Refund Policy.

Refund for Cancelled Orders :-

1. Refunds for successfully cancelled prepaid orders will be initiated to the original payment method used for the transaction.
2. For COD orders cancelled before delivery where no online payment has been made, no refund will be applicable, as no amount has been collected.
3. If any advance/online amount (such as part payment or delivery fee) has been collected for a COD order, such amount will be refunded as per the Refund Policy.
4. Refund timelines may vary depending on the payment method and the processing time of the respective banking partner.
5. Pansho, is not responsible for delays caused by banks  payment gateways or other third party service providers.

Abuse of Cancellation Policy :-

1. Repeated or abusive cancellation requests may lead to account restrictions or suspension.
2. Any cancellation or doorstep refusal of a COD order may result in the COD payment option being permanently blocked for that concerned customer/account/address. The customer may not be permitted to place COD orders in the further and may only be allowed place prepaid orders.

Policy Modifications

1. Pansho, may update this Cancellation Policy from time to time.
2. Changes will become effective once published on the platform.